Terms and Conditions

RESERVATION & PAYMENT PROCEDURES

All reservation requests are subject to availability unless otherwise agreed and must be made in writing or via the NAVH online booking system. All rates are nett of commission and are payable as per agreed payment terms.
Email: navh@usahomes.co.uk
Website: www.usahomes.co.uk

AMENDMENT CHARGES

NAVH reserves the right to charge an amendment fee of $40 per booking for any changes made after a Reservation has been confirmed in writing.

GROUP BOOKINGS

For group bookings (20 persons or more), a non-refundable deposit will be required at the time of booking, amount to be confirmed. The balance will be payable under NAVH’s payment schedule arrangements between NAVH and the Tour Operator. An additional Security Damage Deposit of $1000 (minimum) will also be required to cover any damage to the property during the stay. It will be returned after the property has been checked for damage or negligence.

INDIVIDUAL HOMES AND LONG STAYS

For Individual homes or stays of 31 nights or more, a non-refundable deposit will be required at the time of booking, amount to be confirmed. The balance will be payable under NAVH’s payment schedule arrangements between NAVH and the Tour Operator.

SECURITY DAMAGE DEPOSITS

Tour Operators will inform guests how and when local charges must be paid.

ADDITIONAL SERVICES

The following items can (subject to availability) be hired: highchair, crib, rollaway bed, BBQ’s, welcome pack and additional maid service. All requests must be made in writing. Heated pools can be arranged but must be requested at the time of booking as not all private homes have heated pools. Pool heat is not available in July and August. Prices are available on request dependant on location. Please note we cannot control ‘Mother Nature’ and if air temperature drops, particularly in winter, the pool water temperatures may be uncomfortable. Regrettably NAVH will be unable to accept any requests for compensation unless this is a result of equipment malfunction.

CHECK-IN AND CHECK-OUT

Check-in and check-out times vary from location to location and are included in clients’ final travel documents or further in advance for properties with 24 hour check in facilities.

LOCATION

NAVH always aim to honour confirmed properties but for reasons outside of NAVH’s control, no location or home/apartment is 100% guaranteed. NAVH reserves the right to substitute a property of equal or greater standard in the event the property booked becomes unavailable. NAVH cannot guarantee addresses. In cases of force majeure e.g. fire or hurricane a client’s confirmed property may be unavailable upon arrival. NAVH will give all reasonable notice possible to the Tour Operator if any of these circumstances arise.

COMPENSATION

On occasions things can go wrong and in these situations clients must contact NAVH or its local representatives in resort in order that we can try and resolve any issues at the time. Contact details are included in clients travel documentation. Failure to alert us in resort will seriously affect our abilities to put right any problems that may arise or to offer redress after the event.

CANCELLATION POLICY

Refunds will not be issued for early departures. All cancellations must be made via the NAVH online booking system or in writing and sent to NAVH in order to avoid any misunderstanding. Unless specified against a particular property, the following cancellation charges apply:

Florida:
42 - 15 days 10%
14 – 3 days 80%
48 hours or no shows - 100%

Rest of USA (exc individually priced homes):
42 – 31 days 10%
30 – 15 days 80%
14 days and no shows 100%

USA individually priced homes:
30 – 15 days 50%
14 days and no shows 100%

Canada (exc individually priced homes):
14 – 6 days 50%
5 days and no shows 100%

Canada individually priced homes:
30 days and no shows 100%

RESPONSIBILITY

NAVH acts only as an agent and does not manage, control or operate any suppliers or services. NAVH assumes no liability for any loss, injury, damage, accident, delay or irregularity which may be caused by reason of any defect or through acts of default of any company or person in carrying out any arrangements made by NAVH. The Tour Operator shall hold NAVH, its employees, agents and representatives fully indemnified against any losses, expenses or costs incurred by NAVH or its said employees, agents, representatives, client and all other third parties in relation to any claims made by any persons made against NAVH arising out of or in connection with this Agreement and/or a Client’s booking with the Tour Operator. We reserve the right to change the prices prior to booking confirmation without notice.